Maternity Services at James Paget Hospital Improve After Inspection

Tuesday, 7 April 2026 06:00

Maternity services at the James Paget Hospital in Gorleston have improved from “inadequate” to “requires improvement”, following a follow-up inspection by the Care Quality Commission (CQC).

The improved rating has also helped lift the hospital’s overall rating to “good”, marking significant progress since the previous inspection.

The CQC carried out an unannounced inspection to assess changes made since 2023, when maternity services were rated inadequate and a warning notice was issued over concerns about safety and leadership.

Inspectors found clear improvements in leadership, staff support, and patient experience. Women using the service reported feeling involved in decisions and treated fairly, while staff described leadership as more visible and supportive.

The report also highlighted a stronger safety culture, with incidents properly investigated and lessons shared across teams. Waiting times for urgent maternity triage have improved, with the most serious cases now seen immediately.

However, the CQC said further work is still needed, including improvements to bereavement support, a dedicated triage phone line, and record-keeping processes.

Hospital leaders welcomed the findings, saying the focus remains on continuing to improve care for mothers, babies and families.

Health leaders across Norfolk and Waveney said the service is now on a “solid improvement trajectory”, but stressed that progress must be maintained.